{"id":1792,"date":"2025-09-14T07:16:12","date_gmt":"2025-09-14T01:46:12","guid":{"rendered":"https:\/\/vihaaniotgateway.in\/?page_id=1792"},"modified":"2025-10-17T14:21:44","modified_gmt":"2025-10-17T08:51:44","slug":"cancellation-and-refund","status":"publish","type":"page","link":"https:\/\/vihaaniotgateway.in\/index.php\/cancellation-and-refund\/","title":{"rendered":"Cancellation and Refund"},"content":{"rendered":"\n<p><strong>Cancellation &amp; Refund Policy (7 Days)<\/strong><\/p>\n\n\n\n<p>At Vihaan IoT Gateway, we value our customers and strive to provide quality products and a seamless online shopping experience. Please read this Cancellation &amp; Refund Policy carefully before placing an order.<\/p>\n\n\n\n<p><strong>\u274c Order Cancellation<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders can be cancelled within 24 hours of purchase or before shipment, whichever is earlier.<\/li>\n\n\n\n<li>Once shipped, an order cannot be cancelled.<\/li>\n\n\n\n<li>To request cancellation, please email <strong><a>sales@vihaaniotgateway.in<\/a><\/strong> with your order number.<\/li>\n<\/ul>\n\n\n\n<p><strong>\ud83d\udce6 Return &amp; Exchange Policy<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our return window is <strong>7 days from the date of delivery<\/strong>.<\/li>\n\n\n\n<li>Beyond 7 days, returns or exchanges cannot be accepted.<\/li>\n<\/ul>\n\n\n\n<p><strong>Eligibility for Return:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product must be unused, in original condition, and in its original packaging.<\/li>\n\n\n\n<li>Proof of purchase (invoice or receipt) is required.<\/li>\n\n\n\n<li>Products should not be sent directly to the manufacturer.<\/li>\n<\/ul>\n\n\n\n<p><strong>Non-Returnable Items:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gift cards<\/li>\n\n\n\n<li>Downloadable software or digital goods<\/li>\n\n\n\n<li>Hazardous materials, flammable liquids, or gases<\/li>\n<\/ul>\n\n\n\n<p><strong>Exchanges:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items are replaced <strong>only if defective or damaged (DOA)<\/strong>.<\/li>\n\n\n\n<li>For exchange requests, email <strong><a>sales@vihaaniotgateway.in<\/a><\/strong> with order details and photographs.<\/li>\n<\/ul>\n\n\n\n<p><strong>\ud83d\udcb8 Refund Policy<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once your return is received and inspected, we will notify you by email regarding approval or rejection of your refund.<\/li>\n\n\n\n<li>Approved refunds will be processed within <strong>5\u20137 business days<\/strong> and credited to your original payment method.<\/li>\n\n\n\n<li>Partial refunds may apply if:\n<ul class=\"wp-block-list\">\n<li>Items are returned in used or damaged condition.<\/li>\n\n\n\n<li>Parts are missing for reasons not due to our error.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Note: Returns requested beyond <strong>7 days<\/strong> from delivery will not be accepted.<\/li>\n<\/ul>\n\n\n\n<p><strong>\ud83d\udd01 How to Initiate a Return<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email <strong><a>sales@vihaaniotgateway.in<\/a><\/strong> with:\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Reason for return<\/li>\n\n\n\n<li>Photographs (in case of damage\/defect)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Our team will guide you through the return process.<\/li>\n<\/ul>\n\n\n\n<p><strong>\ud83c\udf81 Gifts<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the item was shipped directly to you as a gift, you will receive a gift credit for the return value.<\/li>\n\n\n\n<li>If the gift was purchased and later given to you, the refund will be issued to the original purchaser.<\/li>\n<\/ul>\n\n\n\n<p><strong>\ud83d\ude9a Return Shipping Policy<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u2705 Free return pickup is available for damaged, defective, or wrongly delivered products.<\/li>\n\n\n\n<li>\u274c For other reasons (e.g., customer changed mind), the customer will bear the return shipping cost, which will be deducted from the refund.<\/li>\n\n\n\n<li>For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance.<\/li>\n<\/ul>\n\n\n\n<p><strong>Return Address:<\/strong><br>Vihaan IoT Gateway<br>7th Floor, Knowledge Boulevard, Plot A\/8A, Block A,<br>Industrial Area, Sector 62, Noida,<br>Gautam Buddha Nagar, Uttar Pradesh \u2013 201301<br>\ud83d\udcf1 +91-8448825785<\/p>\n\n\n\n<p><strong>\ud83d\udcec Need Help?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email: <strong><a>sales@vihaaniotgateway.in<\/a><\/strong><\/li>\n\n\n\n<li>Call\/WhatsApp: <strong>+91-8448825785<\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Cancellation &amp; Refund Policy (7 Days) At Vihaan IoT Gateway, we value our customers and strive to provide quality products and a seamless online shopping experience. Please read this Cancellation &amp; Refund Policy carefully before placing an order. \u274c Order Cancellation \ud83d\udce6 Return &amp; Exchange Policy Eligibility for Return: Non-Returnable Items: Exchanges: \ud83d\udcb8 Refund Policy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1792","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/vihaaniotgateway.in\/index.php\/wp-json\/wp\/v2\/pages\/1792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vihaaniotgateway.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vihaaniotgateway.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vihaaniotgateway.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vihaaniotgateway.in\/index.php\/wp-json\/wp\/v2\/comments?post=1792"}],"version-history":[{"count":2,"href":"https:\/\/vihaaniotgateway.in\/index.php\/wp-json\/wp\/v2\/pages\/1792\/revisions"}],"predecessor-version":[{"id":2244,"href":"https:\/\/vihaaniotgateway.in\/index.php\/wp-json\/wp\/v2\/pages\/1792\/revisions\/2244"}],"wp:attachment":[{"href":"https:\/\/vihaaniotgateway.in\/index.php\/wp-json\/wp\/v2\/media?parent=1792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}