{"id":11,"date":"2024-12-28T00:12:48","date_gmt":"2024-12-27T18:42:48","guid":{"rendered":"https:\/\/vihaaniotgateway.in\/wordpress\/?page_id=11"},"modified":"2025-05-22T23:02:24","modified_gmt":"2025-05-22T17:32:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/vihaaniotgateway.in\/index.php\/refund_returns\/","title":{"rendered":"Return, Refund &amp; COD Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">\ud83e\uddfe Return, Refund &amp; COD Policy \u2013 Vihaan IoT Gateway<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>Vihaan IoT Gateway<\/strong>, we are committed to ensuring your satisfaction while protecting the interests of our small business. Please read our policies carefully before placing an order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udce6 Return &amp; Exchange Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our return policy lasts <strong>15 days<\/strong> from the date of delivery. If 15 days have passed, unfortunately, we cannot offer you a refund or exchange.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Eligibility for Return:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Item must be <strong>unused<\/strong>, <strong>in its original condition<\/strong>, and in the <strong>original packaging<\/strong>.<\/li>\n\n\n\n<li>A <strong>receipt or proof of purchase<\/strong> is required.<\/li>\n\n\n\n<li>Do <strong>not send the product to the manufacturer<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Non-Returnable Items:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gift cards<\/li>\n\n\n\n<li>Downloadable software<\/li>\n\n\n\n<li>Hazardous materials or flammable liquids\/gases<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Exchanges:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We only replace items if they are <strong>defective<\/strong> or <strong>damaged<\/strong>. If you need to exchange an item, email <strong><a>sales@vihaaniotgateway.in<\/a><\/strong> and send the product to the return address provided below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcb8 Refund Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once your return is received and inspected, you will receive an email notification about the approval or rejection of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved, your refund will be processed within <strong>5\u20137 business days<\/strong>, and a credit will be applied to your original payment method.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Partial Refunds (if applicable):<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items returned in <strong>damaged or used condition<\/strong><\/li>\n\n\n\n<li>Missing original parts not due to our error<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\ud83d\udd01 <strong>Returns beyond 15 days from delivery will not be accepted under any circumstance.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd01 How to Initiate a Return<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To request a return, email us at <strong><a>sales@vihaaniotgateway.in<\/a><\/strong> with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your <strong>order number<\/strong><\/li>\n\n\n\n<li>A clear <strong>reason for return<\/strong><\/li>\n\n\n\n<li><strong>Photographs<\/strong> (if item is defective or damaged)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will guide you with the next steps.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83c\udf81 Gifts<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the return value. If the gift giver ordered it to themselves and gave it to you later, the refund will go to the gift giver.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\ude9a Return Shipping Policy<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u2705 Free return pickup is available for <strong>damaged, defective, or incorrectly delivered items<\/strong>.<\/li>\n\n\n\n<li>\u274c For other reasons (e.g., customer changed mind), the customer is responsible for return shipping. This cost will be <strong>deducted from the refund<\/strong>.<\/li>\n\n\n\n<li>For high-value returns, we recommend using a <strong>trackable shipping service<\/strong> or <strong>shipping insurance<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce6 <strong>Return Address:<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Vihaan IoT Gateway<br>7th Floor, Knowledge Boulevard, Plot A\/8A, Block A, Industrial Area, Sector 62, Noida, Gautam Buddha Nagar, 201301 State: Uttar Pradesh, Phone:8448825785<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u26a0\ufe0f COD (Cash on Delivery) Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udd12 Important Update on COD Orders<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Thanks to fake orders<\/strong>, we had to make a difficult decision to protect our service and genuine customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\uded1 <strong>Cash on Delivery (COD)<\/strong> is now <strong>only available<\/strong> to customers who have <strong>successfully received at least one prepaid order<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We appreciate your understanding and support as we work to ensure a reliable and trusted shopping experience for all.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To prevent misuse of COD:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All COD orders will be <strong>confirmed via phone, email, or WhatsApp<\/strong>.<\/li>\n\n\n\n<li>Once confirmed, <strong>orders cannot be cancelled<\/strong>.<\/li>\n\n\n\n<li>If you refuse a confirmed COD order at delivery:\n<ul class=\"wp-block-list\">\n<li>The customer may lose access to COD for future purchases.<\/li>\n\n\n\n<li>Repeated abuse may result in permanent account suspension and possible legal action.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccc <strong>We reserve the right to deny COD service<\/strong> to any customer with a history of rejected or fraudulent orders.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\uded1 Important Notice<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We are a small Indian startup trying to serve responsibly. Abusing our return or COD system results in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order cancellations<\/li>\n\n\n\n<li>COD restrictions<\/li>\n\n\n\n<li>Legal actions if misuse continues<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\ude4f <strong>Please shop responsibly and support honest, local businesses.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcec Need Help?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For questions related to refunds or returns, contact us at:<br>\ud83d\udce7 <strong>Email:<\/strong> <a>sales@vihaaniotgateway.in<\/a><br>\ud83d\udcf1 <strong>Call\/WhatsApp:<\/strong> +91-8448825785<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83e\uddfe Return, Refund &amp; COD Policy \u2013 Vihaan IoT Gateway At Vihaan IoT Gateway, we are committed to ensuring your satisfaction while protecting the interests of our small business. Please read our policies carefully before placing an order. \ud83d\udce6 Return &amp; Exchange Policy Our return policy lasts 15 days from the date of delivery. If [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"\ud83e\uddfe Return, Refund &amp; COD Policy \u2013 Vihaan IoT Gateway At Vihaan IoT Gateway, we are committed to ensuring your satisfaction while protecting the interests of our small business. 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