Cancellation and Refund

At Vihaan IoT Gateway, we value our customers and strive to provide quality products and a seamless online shopping experience. Please read this Cancellation & Refund Policy carefully before placing an order.

❌ Order Cancellation

  • Orders can be cancelled within 24 hours of purchase or before shipment, whichever is earlier.
  • Once shipped, an order cannot be cancelled.
  • To request cancellation, please email sales@vihaaniotgateway.in with your order number.

📦 Return & Exchange Policy

  • Our return window is 15 days from the date of delivery.
  • Beyond 15 days, returns or exchanges cannot be accepted.

Eligibility for Return:

  • The product must be unused, in original condition, and in its original packaging.
  • Proof of purchase (invoice or receipt) is required.
  • Products should not be sent directly to the manufacturer.

Non-Returnable Items:

  • Gift cards
  • Downloadable software or digital goods
  • Hazardous materials, flammable liquids, or gases

Exchanges:
We replace items only if they are defective or damaged.
For exchange requests, please email sales@vihaaniotgateway.in with order details and photographs.

💸 Refund Policy

  • Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days and credited to your original payment method.

Partial Refunds may apply if:

  • Items are returned in used/damaged condition.
  • Parts are missing for reasons not due to our error.

Note: Returns requested beyond 15 days from delivery will not be accepted.

🔁 How to Initiate a Return

To request a return, please email sales@vihaaniotgateway.in with the following details:

  1. Your order number
  2. Reason for return
  3. Photographs (in case of damage/defect)

Our team will guide you through the return process.

🎁 Gifts

  • If the item was shipped directly to you as a gift, you will receive a gift credit for the return value.
  • If the gift was purchased and later given to you, the refund will be issued to the original purchaser.

🚚 Return Shipping Policy

  • ✅ Free return pickup is available for damaged, defective, or wrongly delivered products.
  • ❌ For other reasons (e.g., customer changed mind), the customer will bear the return shipping cost, which will be deducted from the refund.
  • For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance.

Return Address:
Vihaan IoT Gateway
7th Floor, Knowledge Boulevard, Plot A/8A, Block A,
Industrial Area, Sector 62, Noida,
Gautam Buddha Nagar, Uttar Pradesh – 201301
📱 +91-8448825785

📬 Need Help?

For any questions about cancellations, refunds, or returns: