Shopping with Confidence – FAQs
Q1: Are all products original and brand new?
A: Yes ✅. All our products are 100% original, brand new, and sourced from authorized distributors. Every order comes with a GST invoice for authenticity.
Q2: How much do you charge for delivery?
A: We offer Free Delivery 🚚 across India on orders above ₹500. For smaller orders, minimal delivery charges may apply (shown at checkout).
Q3: How long will my order take to arrive?
A: Most orders are delivered within 3–7 working days 📦, depending on your location. You’ll receive tracking details once your order is shipped.
Q4: What if my order is delayed or lost in transit?
A: No worries 👍. We take full responsibility until your product is delivered. If there’s ever a delay, we’ll keep you updated and ensure your product reaches you safely.
Q5: Do you offer returns or refunds?
A: Yes. If your product is damaged, defective, or not as described, you can return it within 15 days of delivery 🔄 for a replacement or full refund.
Q6: What payment methods do you accept?
A: We offer secure payment options:
- 💳 Razorpay (Credit/Debit Card, Net Banking, Wallets, UPI)
- 🏦 Bank Transfer (direct transfer from your bank account)
Q7: Is my payment secure?
A: Absolutely 🔒. All payments are processed securely via Razorpay or direct bank transfers.
Q8: Do you offer Cash on Delivery (COD)?
A: Currently, we accept online payments and bank transfers only. COD will be added in the future to make shopping even easier.
Q9: Do products come with a warranty?
A: Yes. All branded products include the manufacturer’s warranty 🛠, as per their policy. Please check the product description for specific warranty details.
Q10: How can I contact support?
A: You can always reach us at:
📧 Email: sales@vihaaniotgateway.in
📞 WhatsApp: 8448825785